Express Service Elite
Lancaster Honda Express Service Elite
At Lancaster Honda in Lancaster, CA, our Express Service Elite program is designed to help drivers complete essential maintenance quickly and conveniently. Whether you are short on time or simply want efficient vehicle care, our certified team is ready to help you get back on the road.
What is Express Service Elite?
Express Service Elite is a designation awarded to Honda dealers that deliver outstanding customer service and meet rigorous performance standards, earned by excelling in five key areas:
- Time to complete service: Service should be completed in under 45 minutes
- Fairness of charges: Dealers should charge fairly for parts and labor
- Multi-point inspection: Dealers should review a multi-point inspection checklist with the customer
- Customer satisfaction: Dealers should score highly on customer surveys
- Service advisor and technician training: Dealers should stay up to date on training from Honda
Express Service Elite status is awarded to dealers that demonstrate a strong commitment to the Express Service Program. Only the top 10% of Honda Automobile Dealers have earned this recognition.
Frequently Asked Questions
Do I need an appointment for Express Service?
No appointment is typically required. You can arrive during service hours for available express maintenance.
What services are included in Express Service?
Common services include oil changes, tire rotations, battery checks, and multi-point inspections.
How long does Express Service take?
Service times vary, but Express Service is designed for quicker turnaround than standard appointments.
Is a vehicle inspection included?
Yes, every visit includes a multi-point inspection with a detailed condition report.
Are genuine Honda parts used?
Yes, we use quality parts designed for Honda vehicles whenever replacements are needed.